We provide FREE Local and International Shipping via DHL / UPS/ Fedex with a delivery time of 5 to 7 days from our New York, US warehouse or from Lahore, Pakistan subject to availability.
Customers are liable to any import or customs duties on the rug’s arrival in their country. Please refer to our FAQ Section for further details.
You may return your unused rug(s) in its original condition and packaging within 14 days of receipt.
You will be responsible for all return shipping costs with the same courier you received the rug(s).
US and Canadian customers can send return rug(s) to our US address in New York.
In case of a return, you are liable to pay a 10% re-stocking fee for internal company expenses such as handling, accounting, banking, and other associated expenses.
We operate on very low margins. Hence, we do not encourage customers to adopt a “buy to try” approach.
If you receive a damaged item, American Rugs will assist you in receiving a replacement or refund as quickly as possible—at no cost to you.
Send Us A Message
Phone: +1 646-701-8391
Email: info@theamericanrugs.com
Address: Street: 114 spartan ave, staten island, New York, USA